30-Day Return Policy

We want you to be completely satisfied with your purchase. If you are not happy with an item, you may return it within 30 days of delivery for a refund or exchange, subject to the conditions below.

Eligibility

• Items must be unused and in the same condition as received.
• Items must be in original packaging with all accessories and tags.
• A proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items

The following items cannot be returned:

• Gift cards or vouchers.
• Software or digital products that have been unsealed.
• Items marked as final sale or clearance.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us immediately. We will cover the return shipping costs and send a replacement or issue a full refund as soon as the return is received.

Return Process

1. Contact us at support@smartdotcomelectronics.com with your order reference and reason for return.
2. We will provide a return address and instructions.
3. Pack the item securely in its original packaging.
4. Ship the item back. We recommend using a trackable shipping service.
5. Once we receive and inspect the item, we will process your refund within 5–7 business days.

Refunds

Refunds are issued to the original payment method. If you paid via MTN MoMo, the refund will be sent to your MoMo account. Card payments are refunded to the same card. Processing times vary by payment provider (typically 3–10 business days).

Exchanges

If you need a different size, color, or model, please return the original item and place a new order. This ensures the fastest processing time.

Shipping Costs for Returns

Return shipping is free for defective or incorrect items. For change-of-mind returns, the customer is responsible for return shipping costs. Original shipping fees are non-refundable.